The Taiga

Subject to applicable conditions and exclusions, handbags and wallets are protected from the original date of purchase by a one-year limited warranty. If the item proves to be defective in material or workmanship under normal use anytime within the first year, we will replace the item free of charge with same or comparable product. Defective handbags and wallets must be returned to receive a replacement.

The variations in color and texture are the prized characteristics of beautiful vegan material. This warranty does not cover normal wear and tear or damages arising from dye transference, accidents, misuse or from any alteration, service or repair.


Subject to the below conditions and exclusions, footwear & outerwear are protected against defects in materials and/or workmanship for 90 days from the original date of purchase. An original receipt or other valid proof of purchase is required.

Conditions & Exclusions

The warranty offered by Megan are non-transferable and do not cover damages arising from dye transference, accidents, misuse or any alteration, service or repair.

Replacement are only sent once we’ve received your damaged item;

Warranty replacement are only performed once for the same item.

Warranty claims are not eligible for refund.

How to make a claim?

Online Purchase

If you feel that the item you purchased has a manufacturing defect, please follow instructions below:

Please email us at:

support@megan-handbag.com For U.S and Australia orders

2. To validate the eligibility of the warranty, please include the following information in your email:

A copy of your order confirmation/order number;

Include 2-3 pictures with explanation of the damaged item

Full name, current shipping address and phone number

3. We will provide you with a Return Authorisation number (RA). Pack and seal your return securely making sure to indicate your RA number clearly on the package when you ship it back to us. This will allow us to track your return that has been sent in the original package if possible or any other package available.

4. North-America & International Orders: We will be sending you an electronic shipping label via email. Once you receive it please drop your package off at the nearest UPS store in your area – Please note that the shipping label expires in 30 days; if not used the package will have to be sent at your own expense.

Europe & UK Orders: Our warehouse will be contacting you to arrange for a pick up of your defective item through DPD or TRAKPAK.

*Packaging your return item; we do not ask our customers to purchase new components (e.g. new delivery box, or shipping accessories) from the transportation company to ship the item back, as we are not responsible for shipping packaging fees. Please try to re-use the original shipping materials or other components available at your disposition.

In-Store Purchase

If you feel that the handbag/shoes you purchased has a manufacturing defect, please go back to the point of purchase with the original receipt and the warranty eligibility will be decided by management in-store. No warranty claim will be accepted online for an in-store purchase.

*Please note: If you purchased from a retail store or 3rd party website other than Megan, warranty inquiry must be made directly though the retailer.